Chana Masala

At Roohani Lasani Restaurant and Grocery Shop, we value the trust you place in us when you visit our website or use our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information to ensure your privacy is respected. By using our website or services or interacting with us in any way, you agree to the terms outlined in this policy. 

Information We Collect 

When you engage with our website or services, we may collect various information to provide the best possible experience. 

Personal Information: 

We collect personal information you voluntarily provide us with when you place an order, make a reservation, sign up for our newsletter, or contact us with questions. This information may include your name, email address, phone number, billing and shipping address, and payment details (e.g., credit card information). We only collect information necessary to complete transactions and provide you with the services you’ve requested. 

Non-Personal Information: 

In addition to personal data, we may also gather non-personal information. This includes data such as your IP address, browser type, and the pages you visit on our website. This information helps us understand how users interact with our website, allowing us to improve our offerings and enhance our experience. Non-personal information does not directly identify you. 

How We Use Your Information 

The information we collect from you is used to provide, maintain, and improve the services and products you expect from Roohani Lasani. Specifically, we use your information for the following purposes: 

• Processing Orders and Deliveries: Your personal information allows us to process your orders, fulfill deliveries, and provide customer support related to your transactions. 

• Communication: We may use your contact details to inform you about your order’s status, respond to your inquiries, or tell you any issues related to your account or transactions. 

• Marketing and Promotions: With your consent, we may send promotional emails or newsletters to inform you about special offers, events, or updates regarding our restaurant and grocery shop. You can unsubscribe from these communications at any time. 

• Website Improvement: By analyzing non-personal information, we can identify areas of improvement for our website and create a more user-friendly experience. 

Data Protection 

We take the security of your data seriously and implement appropriate technical and organizational measures to safeguard it from unauthorized access, loss, or misuse. Our website uses secure servers and encryption technologies to protect your information during transactions. We also regularly review and update our security practices to stay ahead of potential risks. While we strive to protect your data, no electronic storage or transmission method over the internet is 100% secure. Therefore, while we take all necessary precautions, we cannot guarantee absolute security. 

Sharing Your Information 

At Roohani Lasani, we respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, in some instances, we may share your information with trusted third-party service providers who help us deliver services to you. These include payment processors, delivery services, or marketing partners working on our behalf. Rest assured that these third-party providers must protect your data and only use it to provide the specific services for which they are contracted. Additionally, we may disclose your information to comply with legal obligations or respond to lawful requests from public authorities. 

Cookies 

Our website may use cookies to enhance your experience by remembering your preferences and gathering analytics about site performance. Cookies are small data files stored on your browser when you visit a website. They help us customize content, track visitor patterns, and optimize website performance. You can control how cookies are used on your device by adjusting your browser settings. If you choose to turn off cookies, please note that certain features of our website may not function as intended. 

Your Rights 

As a website user, you have rights regarding your personal information, and we are committed to helping you exercise these rights. You can request access to the personal data we hold about you, request corrections, or ask to delete your information. If you wish to opt out of promotional communications, you can unsubscribe through the links in our emails or contact us directly. Please note that we may need to retain certain information for legal or operational purposes, such as fulfilling ongoing transactions or complying with record-keeping regulations. 

Third-Party Links 

Our website may include links to external websites, such as social media platforms, delivery services, or third-party partners. Roohani Lasani does not control these websites and is not responsible for their privacy practices. If you visit these third-party sites, we encourage you to review their privacy policies to understand how they handle your information. Our Privacy Policy only applies to information collected directly through our website or services. 

Changes to This Policy 

Roohani Lasani Restaurant and Grocery Shop reserves the right to update or modify this Privacy Policy anytime. Any changes we make will be posted on this page, and the revised policy will take effect immediately upon posting. Please review this page regularly to stay informed about how we are protecting your privacy. Your continued use of our website and services after any changes indicate your acceptance of the updated policy.